Frequently Asked Questions
Find answers to your questions here
Products
Each shipment includes a Certificate of Analysis (CoA), Material Safety Data Sheet (MSDS/SDS), Certificate of Origin, Packing List, Commercial Invoice, and Bill of Lading. Additional documentation including GMP Certificate, Fumigation Certificate, Halal Certificate, and Kosher Certificate is available on request.
Yes, we provide product samples of 1-5 kg for evaluation purposes. Samples are charged at cost with shipping charges applicable. Sample cost is refundable upon placement of a commercial order.
Yes, we offer custom blending and formulation services for volume commitments. Our technical team works with you to develop formulations that meet your specific requirements for purity, viscosity, odour profile, and other parameters.
Yes, we offer custom formulation services for select products. Please contact our sales team with your requirements, including desired purity, packaging, and volume. Minimum order quantities may apply for custom formulations.
Absolutely. We provide samples for most products. Sample requests typically require shipping costs to be covered by the buyer, and sample quantities are limited to 100-500g depending on the product. Contact us to arrange a sample.
Most of our chemical products have a shelf life of 24-36 months when stored in original unopened packaging under recommended conditions (cool, dry place away from direct sunlight). Detailed storage instructions are provided on each product's COA and packaging label.
Shipping & Logistics
We offer multiple shipping options including sea freight (FCL and LCL), air freight, and courier services for smaller shipments. We work with reliable freight forwarders to ensure timely and safe delivery to your location.
We currently ship to 15+ countries across the Middle East, Africa, Europe, Southeast Asia, and the Americas. Contact our team to check availability for your specific destination.
Standard lead time is 7-10 working days from order confirmation for in-stock products. Custom orders or blended products may require 15-20 working days. Shipping time depends on the destination and mode of transport.
Lead times vary by product and quantity. Standard orders typically ship within 7-14 working days after order confirmation and payment. Larger bulk orders may require 15-25 working days. We provide estimated shipping dates at the time of order confirmation.
We ship via air freight for smaller orders (samples, small drums) and sea freight for bulk/container orders. We work with major freight forwarders including Maersk, MSC, and DHL Global Forwarding. Door-to-door and FOB/CIF options are available depending on destination.
Yes, all shipments are fully trackable. Once your order dispatches, we provide a tracking number and shipping documentation via email. You can track your shipment through the carrier's website or through our portal upon request.
Yes, all shipments are insured against loss, theft, or damage during transit. Insurance coverage is included in our CIF quotes. For EXW or FOB shipments, insurance can be arranged at an additional cost upon request.
Payment & Pricing
We accept international wire transfers (TT), Letters of Credit (LC) from major banks, and for established clients, we offer flexible payment terms. Payment terms are typically 100% TT for first-time orders or LC at sight for larger transactions.
Yes, pricing is volume-dependent. We offer tiered pricing for bulk orders — the larger the quantity, the better the unit price. Contact our sales team with your required volume to receive a customized quotation with volume discounts applied.
Yes, minimum order quantities apply to most products. MOQs vary by product — typically 25kg for small-pack items, 180kg (one drum) for standard liquids, and 1 metric ton for bulk solids. Samples are available with lower MOQs.
Compliance & Safety
Yes, a Certificate of Analysis is provided with every shipment. Our COAs include detailed specifications, test methods, and results for each batch. We can also arrange third-party testing through SGS, Bureau Veritas, or Intertek at the buyer's request.
Yes, we welcome factory audits and third-party inspections. Our facility in India is open for scheduled visits. We also accept inspections by SGS, Bureau Veritas, or other accredited agencies prior to shipment. Please coordinate with our sales team to arrange.
For hazardous materials, we provide Safety Data Sheets (SDS/MSDS), dangerous goods declarations, and proper shipping labels. All hazardous shipments are packed according to IATA/IMDG/ADR regulations depending on the transport mode.
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