Last updated: June 2026
1. Introduction
Zentish Exim Pvt Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By accessing our website or providing your information to us, you consent to the practices described in this policy.
2. Information We Collect
Personal Information You Provide: We collect information you voluntarily provide when you fill out forms on our website, including your name, email address, phone number, company name, country, and any messages or inquiries you submit through our contact or quote request forms.
Automatically Collected Information: When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use Google Analytics to collect this data for improving our website and services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and quote requests
- To provide you with information about our products and services
- To process and fulfill orders for chemical products
- To communicate with you about your account or transactions
- To improve our website, products, and customer service
- To comply with legal obligations and regulatory requirements
- To send marketing communications (only with your consent)
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Consent: When you have given explicit consent for us to process your data for specific purposes
- Contractual Necessity: When processing is necessary for the performance of a contract with you
- Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
- Legal Obligation: When processing is required to comply with applicable laws and regulations
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping carriers, payment processors), provided they agree to keep your information confidential
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When we no longer need your information, we will securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure server infrastructure, and restricted access to personal data.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data, subject to legal obligations
- Right to Restrict Processing: Request restriction of how we process your data
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Object: Object to the processing of your data for marketing purposes
- Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@zentish-exim.com.
9. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.
We use the following types of cookies:
- Essential Cookies: Required for the basic functionality of our website
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Functional Cookies: Remember your preferences and enhance your experience
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including Standard Contractual Clauses for transfers from the EEA.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Zentish Exim Pvt Ltd
Mumbai, Maharashtra, India
Email: info@zentish-exim.com
Phone: +91-9711887328